Where is my order? You will receive a tracking number once your order has been dispatched. Please note that parcels can only be tracked after they have been dispatched.

How long does shipping take?

Australia Standard Shipping

• Delivery: Up to 9 business days after order is packed. 
• Cost: $14.99 per order

Australia Express Shipping

• Delivery: Up to 5 business days after order is packed.
• Cost: $24.99 per order

Delivery times are estimates and begin once your order has been dispatched. You will receive a tracking number via email when your order ships

Can I cancel my order?

As all Latte Collections pieces are custom-made and produced on a pre-order basis, we are unable to cancel, change, or modify orders once they have been placed.

Production begins shortly after your order is submitted to ensure your piece is delivered as quickly as possible. Please review your order carefully before completing your purchase, as all sales are final once an order has been confirmed.

The item I receive was incorrect/missing item, what happens next?

If an item is missing from your order, please first check your order confirmation and emails (including your spam folder) and note that items may arrive in separate parcels; if your order is still incomplete after the expected delivery timeframe, contact us within 14 days of delivery and we will be happy to assist.

Can I change the delivery address on my order?

Once your order has been placed, it is sent directly to production and processing, which means we are unable to make changes to your delivery address. If your order has already been dispatched, you may be able to contact the shipping carrier directly to request a redirection, however this is at the carrier's discretion and cannot be guaranteed.

How do I return?

How do I return an item?

To request a return, please contact our customer support team at support@lattecollections.com with your order number and reason for return. Once your request has been reviewed and approved, we will provide you with return instructions. Please ensure items are returned in their original condition, unworn, unwashed, and with all tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

When will I receive my refund?

Once your return has been received and inspected, any approved refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider. You will receive an email confirmation once your refund has been processed.

How long do I have to return?

You have 28 days from the date your order is delivered to request a return. Returned items must be unworn, unwashed, in their original condition, and have all tags attached to be eligible for a refund or store credit.

I can't see the refund on my bank statement

When will I receive my refund?

We aim to process returns as quickly as possible; however, refunds can take up to 14 days from the date we receive your return. Once your refund has been processed, the time it takes to appear in your account will depend on your payment provider. If you paid via PayPal, refunds typically appear within 48 hours, while refunds transferred from PayPal to a linked bank account may take up to an additional 14 days. If you have not received an update or your refund after 14 days, please contact our support team with your order details and we will investigate the matter for you.

Can I exchange an item instead of receiving a refund?

Unfortunately, we do not offer exchanges. If you would like a different size, colour, or style, you will need to return your eligible item for a refund and place a new order.

Will my shipping costs be refunded?

Shipping costs are non-refundable unless required by Australian Consumer Law. If you return only part of your order, the original shipping charge will not be refunded. Return shipping costs are the responsibility of the customer unless the item received is faulty, damaged, or incorrect.

Returns Policy

Our Returns Policy

Customers in the United Kingdom, European Union, and United States may have additional rights under applicable consumer protection laws. Where these rights apply, any cancellation or return period begins the day after your order is delivered, or the day after the final parcel is delivered if your order arrives in multiple shipments.

For all other customers, we offer returns on eligible items within 28 days of delivery. The return period begins the day after your order has been delivered.

Please note that all Latte Collections pieces are custom-made and produced on a pre-order basis. Orders cannot be cancelled or changed once placed. Returned items must be unworn, unwashed, in their original condition, and have all tags attached. Please refer to our "How Do I Return?" section for return instructions.

• bAll Latte Collections pieces are made on a pre-order basis.

• Once a pre-order closes, production begins and your order will be dispatched once stock arrives at our warehouse.

• Please allow approximately 2–4 weeks after the pre-order closes for production and delivery to our warehouse.

• Shipping timeframes below begin after your order has been dispatched.

• You will receive a tracking number via email once your order has been shipped.

• Duties and taxes are included where applicable, so there are no unexpected costs upon delivery.

Shipping Options

Australia

• Standard Shipping: Up to 9 business days — $19.99

• Express Shipping: Up to 5 business days — $29.99

New Zealand

• Standard Shipping: Up to 8 business days — $24.99

• Express Shipping: Up to 5 business days — $29.99

United States

• Standard Shipping: Up to 10 business days — $29.99

• Express Shipping: Up to 6 business days — $39.99

Europe

• Standard Shipping: Up to 12 business days — $34.99

• Express Shipping: Up to 7 business days — $44.99

Important Information

• Delivery timeframes are estimates only and may vary depending on your location, customs processing, and carrier delays.

• A signature may not always be required upon delivery.

• If no one is available to receive your parcel, the carrier may leave it in a safe location, with a neighbour, or return it to a local depot for collection.

• If your parcel is taken to a depot, please contact the carrier directly to arrange collection or redelivery.

We're here to help.

For any questions regarding your order, shipping, returns, or products, please contact our customer support team:

Email: support@lattecollections.com

We aim to respond to all enquiries within 1–2 business days.